Solmonar Agency provides access to digital educational materials immediately after enrollment. Because course content becomes available instantly, refund requests are handled according to the policy outlined below.
Access to Content
After purchase, participants gain access to course modules, lessons, and supporting materials available within the learning platform.
Since these materials are accessible immediately, refund eligibility depends on the level of course usage.
Timeframe for Requests
Participants may submit a refund request within five (5) calendar days of the purchase date.
This period allows learners to review the structure of the course and explore initial materials.
Eligibility Conditions
Refund requests may be considered when course engagement remains limited.
Factors that may be reviewed include:
• number of sections accessed
• interaction with course materials
• participation in exercises
• time spent within the platform
Platform activity may be reviewed to ensure fair evaluation.
Processing
Approved refunds are returned to the original payment method. Processing typically takes 7–14 business days depending on the payment provider.